IT Service and Support Management criadvantage
In today’s competitive economy, enterprise leaders are facing a widening gap between aligning scarce IT resources with critical and constantly changing business imperatives. In addition, modern technologies are driving fundamental changes in how organizations collaborate internally and interact with partners, the market and clients. To stay competitive, enterprise leaders are turning to CRI to manage their IT Operations so they can focus on running the business.
Accelerate the Transformation of Your IT Operations
Improve Agility and Performance with CRI Managed Services
CRI is an Award Winning Expert in IT Service and Support Management (ITSSM)
CRI has been designing and implementing IT managed services offering for over 28 years for some of the largest and best know enterprises and Federal Agencies in the US. With our Total ITSSM service, we manage, maintain and support your entire IT infrastructure for “One Fixed Monthly Fee”.
We can provide 24×7 Tier-1 help desk support at your location or from our secure facilities in Idaho Falls, Idaho. We can also provide Tier-2 and Tier-3 support to manage your desktops, laptops, servers and all of your legacy software at your location(s). In addition, we can also host some or all of your cloud solutions such as your Software-as-a-Service (SaaS) applications and cloud backup and storage through our our secure cloud data center partnerships.
Awarded the DOE’s Small Business of Year
Outstanding Performance in ITSSM at Idaho National Labs
In partnerniship with ServiceNow, CRI is changing the way people work. By placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life, CRI and ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. As the enterprise cloud company, CRI and ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.
We Manage IT So you can Focus on Business
We Can Manage More Than Just Your Help Desk
ITSSM isn’t just help desk services and managing your legacy IT assets. We can also plan and manage your move to the cloud without monopolizing all of your critical internal IT resources. We can modernizing your workforce with Microsoft Office 365, install and manage Salesforce.com, move you to a virtual document management system, implement cloud based project management or move your your entire business to the cloud at a pace that makes sense. With CRI ITSSM management, you can easily modernize and accelerate your move to The Internet of Things (IoT) without all of the IT implementation, management and help desk headaches and expenses. We’ve successfully moved large federal agencies to the cloud. We can do the same for you.