CRI Awarded Six Year Managed Services Contract with DOE's Idaho National Laboratory 

Boise Company to Continue Transforming Technology and Technical Support Services for INL
Posted by 04/29/2014

Idaho Falls, ID – Battelle Energy Alliance, the operating contractor of the U.S. Department of Energy (DOE)’s Idaho National Laboratory (INL) has awarded a six year contract to Boise, ID based CRI Advantage, Inc. (CRI), to provide technical support services.

CRI has provided business and technology services to INL since 2006, supporting the employees and contractors at the lab. With this award, CRI will continue to provide technical support services ranging from application, system, end user, and mission specific applications.

“Having INL award a contract of this significance to an Idaho company represents a tremendous vote of confidence in CRI ’s service delivery and teaming approach,” stated Monte Brookshier, President. “We look forward to assisting the INL in their continued delivery of top tier research for DOE.”

CRI’s support of the Idaho National Laboratory is not new. In 2009, CRI was awarded the DOE Small Business of the Year for “creative, unique, and extraordinary performance” in support of INL’s mission objectives and requirements in support of the DOE.

CRI will provide a consolidated fully managed service to the 3,700 INL employees and contractors consisting of computer service desk, field services, and cloud-based system support services.  “The great thing about this contract is the opportunity CRI has to introduce INL to virtual and mobile technology innovations that will help INL be more efficient in meeting the mission of the Lab,” stated Jeff Nebeker, Vice President of DOE Services for CRI. “Knowledge management, cloud -based services, self-help (Tier 0), and increased automation are also important components of our contract.”

CRI will be the prime contractor for this three-year contract which also has three, one year options.   Teaming partners include Science Applications International Corporation (SAIC), ServiceNow, and CDW-G.  Work will be performed primarily from the secure CRI facilities that are offsite from the Idaho National Laboratory.

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